Freezer and Equipment Service and Maintenance
I did not buy my freezer from Princeton CryoTech, but I am having problems, what can I do?
Call us! Our freezer technicians have decades of LN2 freezer service and troubleshooting experience, and we do not keep that to ourselves. We can often give you options to try over the phone, or we can offer a service visit to troubleshoot your freezer.
Someone else tried to fix my freezer, but I am still having problems, what can I do?
Call us! Nothing bothers us more than when non-cryogenic technicians claim they can work on your LN2 freezer, only to start replacing expensive components that were not the issue and will not fix your issue. These are not mechanical freezers; the person who services your -80 freezer does not work on LN2 freezers – They are completely different. Princeton CryoTech specializes in liquid nitrogen freezers.
Princeton CryoTech is an MVE distributor, but I have a different brand, can you help?
Yes, and call us! While we stand behind MVE as the premier global freezer manufacturer, we have experience in servicing all brands of freezers. If your freezer is still under warranty, you should always reach out to that manufacturer first for free service, but after that, or if you don’t get the assistance you need, we can work on your freezer for a fraction of the cost.
Do you work on mechanical freezers, such as my -80 degree freezer?
Somewhat, but in a limited fashion. As cryogenic experts, we are often asked to refit -80 freezers with CO2 or LN2 backup. When parts are available, we are happy to perform this work. However, when it comes to the normal operation of a mechanical freezer (-80), we do not sell or service these types of freezers.
Is there regular maintenance that is required on my liquid nitrogen freezer?
Yes, and we are happy to set up a preventative maintenance plan that fits your specific needs. We are very frank with our service recommendations, so we will tell you when parts really should be replaced or when they are just fine. Some of our customers prefer a very conservative PM schedule, where parts are replaced regularly, and some are happy with regular parts and functions checks, only replacing parts when they become problematic. We are happy to discuss your needs and concerns, and come up with a PM plan that fits your facility